Services

Our services keep your Safecon platform running excellent
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Service

A response is provided within 24 hours. It is possible to use phone, e-mail or other common communication channels Read more

Support

Support is normally within normal working hours, however 24/7 support is a possibility. Read more

Maintenance

We strives to provide a major Software release a year. Minor releases are provided as required or on demand. Read more

Education

We provide education in the Safecon alarm monitoring system. Read more

Service

Contact person(s) are entitled to contact our support team with technical and operational questions. It is possible to use phone, e-mail or other common communication channels. Alcensoft provides each customer with an up- and download site for exchanging data files. A response is provided within 24 hours. arrow_30x30px

Support

Any critical and minor problems are investigated and a solution (workaround or fix) is provided within a predefined time scope. Support is normally within normal working hours 8 a.m. – 5 p.m, however 24/7 support is a possibility. Possibility for remote access is always recommended, to speed up the investigation and solution.

Support phone +45 22 27 20 10

 

Maintenance

Alcensoft uses up to 50% of S&M for development of new features and modification, ensuring compatibility with new platforms (Windows OS versions, database versions etc), improving performance, stability and security of our software. This also includes preparations for upgrades to latest releases that are available for all customers with SLA. Alcensoft strives to provide a major Software release a year. Minor releases are provided as required or on demand. New releases contain new features developed on demand and general enhancements. arrow_30x30px  

  SLA fee is calculated based on different values and combination of: • supported installation (sites) • different communication drivers • activated features in the software • simultaneously connected operators A combination of those numbers is the most common form of SLA pricing. In this case the installation will be limited by license to service a predefined maximum amount of sites, specific drivers and features. A model based on number of sites only is also possible and in such case the features are activated on demand, and the license is open for any number of sites and work stations.

Education

Safecon education consists of User, Super User, and Technical manager training sessions. Additionally Service and Dispatch Job management and Controller Communication sessions are available. Training is normally held in Copenhagen at Alcensofts address, but it is possible to arrange special sessions in other places too. Training language is English or Danish. Open training sessions are only conducted with 3 or more registrations. We arrange special company related training sessions as needed. Contact us for more details. New releases contain new features developed on demand and general enhancements. Interested in a Safecon training course? Contact us for more information  

Safecon User training

Goals: Understanding Safecon, navigating in Safecon dialogues, interpreting and processing alarms and learning to add/edit data Course Content:

  • SAFECON architecture/concepts
  • Configuration (User basic functions)
  • Operating Safecon system
  • Alarm Handling
  • Adding and editing Customers
  • Maintaining Safecon

 

Get more information about Safecon User training

Super User training

Goals: Understanding Safecon functions in detail. Understanding the communication and system processes in Safecon. Supervising and managing Safecon. Troubleshooting at User level. Basic knowledge of configuration of User related functions, including setting up of Operator Stations Course Content:

  • Introduction to Safecon controller (communication gateway) and using safety level 3
  • Safecon services
  • MMI – Client Application
  • Users and Rights
  • System Messages
  • Peripheral devices
  • Support & Change request

Get more information about Super User training

Technical Manager training

Goals: Understanding Safecon functions at technical level. Understanding the communication and system structure in Safecon. Supervising and managing Safecon processes. Basic knowledge of maintaining and configuring Safecon functions and database Course Content:

  • Safecon architecture
  • Configuration of Safecon controller (communication gateway)
  • Server processes
  • Client Application -MMI
  • Database

Get more information about Technical Manager training

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